Privacy Policy
गोपनीयता नीति
Last Updated: September 15, 2026
Welcome to Dharmik Shop ("we," "our," or "us"). We deeply respect your sacred trust and are committed to protecting your privacy and personal data. This Privacy Policy outlines how we collect, use, process, and safeguard your information when you visit our website (dharmikshop.com) and purchase our handcrafted devotional art, DIY coloring kits, and mandir decor.
1. Information We Collect
We collect personal information that you voluntarily provide when placing an order, creating an account, or communicating with us:
- Contact Information: Full name, email address, and shipping contact details.
- Delivery Details: Complete shipping address, landmark, city, state, and pin code.
- Account Credentials: Securely hashed passwords and account preferences.
- Technical Data: IP address, device type, browser specifications, and browsing patterns on our store for fraud prevention and performance optimization.
2. Secure Payment Processing via Razorpay
All online payment transactions on Dharmik Shop are handled exclusively through Razorpay, India's leading RBI-authorized and PCI-DSS Level 1 compliant payment gateway.
- No Card Data Stored: Dharmik Shop never captures, stores, or views your credit/debit card numbers, CVV, NetBanking credentials, or UPI PINs.
- Bank-Grade Encryption: All sensitive payment details are encrypted using 256-bit TLS protocol and sent directly to Razorpay and banking networks.
- Supported Payment Methods: UPI (Google Pay, PhonePe, Paytm, BHIM), Credit Cards, Debit Cards, NetBanking, and Digital Wallets.
3. How We Use Your Information
Your information is used solely for legitimate business operations:
- To process, pack, and ship your sacred art orders safely across India.
- To send order confirmations, courier tracking links, and delivery updates via email and SMS.
- To provide dedicated customer care regarding your coloring kit or questions.
- To detect and prevent fraudulent transactions or unauthorized access.
4. Third-Party Sharing
We never sell, rent, or trade your personal information to third parties. We share only necessary details with trusted partners essential to fulfilling your order:
- Logistics Partners: Reliable courier partners (Delhivery, BlueDart, DTDC, India Post) to ensure timely doorstep delivery.
- Payment Gateway: Razorpay Software Private Limited for transaction processing and verification.
- Legal Compliance: When required by Indian law, judicial summons, or regulatory authorities.
5. Cookies & Data Security
Our website uses essential cookies to remember your shopping cart items and login session. We maintain reasonable technical and organizational security standards to guard against unauthorized access, loss, or alteration of your personal data.
6. Grievance Officer & Contact Information
In accordance with the Information Technology Act, 2000 and rules made thereunder, if you have any questions, concerns, or grievances regarding this Privacy Policy, please contact our designated Grievance Officer:
Brand / Business Name: Dharmik Shop
Email Support: contact@dharmikshop.com
Operating Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST
Location: Uttar Pradesh, India